Guangzhou Junfeng Network Technology Co., Ltd., a PRC strategic partner of EPRO TechSoft Limited – a subsidiary company of EPRO Group, cooperates with Guangzhou Shengkun Customer Service Network Co., Ltd. to launch a new project “Real Estate Electric Call Centre". Both companies jointly invest valuable software and hardware resources, technology and professional experience to empower [...]
Guangzhou EPRO Information Technology Company Limited (“GZ EPRO”), a PRC subsidiary company of EPRO TechSoft Limited (“EPRO TechSoft”) which is the subsidiary of EPRO Group, actively responded to the Guangdong Provincial Government's "Full efforts to promote the construction of the Guangdong-Hong Kong-Macao Greater Bay Area. The call to create a high-quality development model”. GZ EPRO [...]
EPRO TechSoft Limited, a subsidiary of EPRO Group, proactively participated and supported the Green Office Recycling Campaign in the past years. EPRO TechSoft was invited to attend the “Plastic Avoidance – Waste Reduction Seminar and Green Office Recognition Ceremony” co-organised by Kerry Properties Limited and Enterprise Square on 27 November 2019. During the event, a [...]
The Contact Centre industry’s revolution facing disruptive technologies, artificial intelligence and big data. Ms. Joyce Poon, the Chief Consultant of EPRO TechSoft, subsidiary of EPRO Group, was interviewed by Auscontact Association which is the united voice for the customer contact industry in Australia. With over two decades of experience in contact centres across China and [...]
Seeing that the traditional marketing ways are becoming inefficient, we have started exploring the new marketing channels in new dimensions. The trend for emerging mobile interactive social media channels like Wechat Official Account platform and Dou Yin is irresistible as they are more magical for capturing targeted clients and less expensive plus more efficient for [...]
With Professional contact centre expertise and experience, EPRO TechSoft, subsidiary of EPRO Group, won an inbound call service of Shared Customer Service hotline for a local smart home product distributor starting from late Sept 2019. We are now helping their brand “Metalware” to provide a professional customer service hotline from 9:00am to 7:00pm Monday till [...]
2019 CC APAC Asia Pacific Customer Centre Association Alliance Expo & Innovation Awards – The ICCA Indonesia Customer Centre Association Awards were held on September 10, 2019 in Jakarta, Indonesia. Ms. Joyce Poon, the Chief Consultant of EPRO TechSoft Ltd., a subsidary of EPRO Group, was invited to attend the event and served as a [...]
Linking People, Connecting Business In August 2019, Guangzhou Junfeng Network Technology Co. Ltd. (Junfeng), the strategic partner of EPRO TechSoft (a subsidiary of EPRO Group), was chosen by the tycoon of skin care beauty industry, Guangdong Wanmei Biotechnology Co., Ltd. (Marubi) as a sharing customer service provider for the 400 consulting service hotline. Marubi has [...]
The trivial work in the management of the customer service team makes the management difficult. At the same time, the cost of the enterprise is unknowingly consumed. It has been criticized as a “cost centre”. As a result, many customers have switched from managing inhouse customer service team to outsourcing service. They choose a more [...]
To achieve the company business development, we are glad to announce that our office is relocated to the following address, effective from 8 Jul 2019: Unit 1-4, 7/F, FTLife Tower, 18 Sheung Yuet Road, Kowloon Bay, Hong Kong. Office telephone number remains unchanged.
