EPRO Group has appointed Mr. Peter Wong as Executive Director of EPRO TechSoft Limited, Mr. Tony Ng as Director and General Manager of EPRO TechSoft Limited, with effective from 2 July 2019. Mr. Wong is one of the founders of EPRO System and EPRO Telecom, with years of experience in customer relationship management. Mr. Wong [...]
With the rapid internet economic development, EPRO GROUP's strategic partner - Guangzhou Junfeng Network Technology Company Limited (GZ Junfeng) formed the new media service strategic partner with Guangzhou Hongwenguan Digital Media Technology Co. Ltd. (GZ Hongwenguan). GZ Junfeng and GZ Hongwenguan signed the strategic cooperation agreement on 5 June 2019. With the successful completion [...]
To welcome the Year of the Pig, EPRO GROUP held a Lunar New Year Worship Ceremony in Kowloon Bay office on 22 Feb 2019. Our Management Team participated in the ceremony for wishing the company a good fortune and prosperous year ahead. All staff shared the delicacies joyfully after the ceremony.
The 4th Contact Centre Talent Training and Industry Development Forum organized by CNCCA, was held on January 12, 2019. The representatives from the company’s Operation, Training and Human Resources Departments attended the forum. A number of contact centre experts were invited for sharing in the forum. The forum can inspire the direction and new [...]
The 14th "Golden Headset" China Best Customer Center Awards Presentation Ceremony was held in Beijing on October 16, 2018. Ms. Joyce Poon was the proud recipient of the 2018 “Golden Headset” China Call Center Hall of Fame Award which is widely regarded as the most prestigious award for an individual in the China Call Center [...]
As the cover and featured article of the Customer Care & Management World magazine's October Issue, Ms. Joyce Poon shared her thoughts on many subjects such as the system to develop and build a successful talent base, how to exchange and promote the Asia Pacific’s call centre industry, transformation of the call centre industry and [...]
The 2018 (14th) Call Center Industry International Leaders’ Summit and Annual Awards Ceremony hosted by China Call-Center & CRM Association (CNCCA), Greater China Contact Center Alliance (GCCA), and YXTX EDUCATION TRAINING GROUP was held at Beijing on September 13 to 14, 2018. The summit’s theme is “Call Leads the Market, Digital Intelligence Future”, which [...]
In recognition of the service quality and our successful business partnership, Junfeng’s Amway Hotline Support team has been recognized by Amway with the "excellent strategic partner" award in January 2018. As the partnership entered its sixth year in 2018, Junfeng’s Amway Hotline Support team has experienced rapid growth in the breadth and scope of Hotline [...]
EPRO TechSoft Limited was pleased to announce that our call centre has received the Best contact centre in Corporate Social Responsibility Gold Award, Best contact centre in Omni-channel Deployment Silver Award and Contact Centre Trainer of the Year Bronze Award at the Hong Kong Call Centre Association Award 2017 which was presented by Hong Kong [...]
EPRO TechSoft, a subsidiary of EPRO Group International Ltd, has announced the release of the next generation of its proEPRO, the Omni-Channel Contact Center System. proEPRO is now available for both on-premise installation and cloud based subscription and brings support for the latest customer preferred contact channels such as web chat, social media application and [...]
